A straightforward policy for digital products.

Because digital products can be accessed immediately, purchases are generally non-refundable after the download has been delivered or accessed.

We will review requests for duplicate purchases, incorrect product delivery, broken files, or technical problems that prevent reasonable access. Contact hello@bestcollective.design within 7 days of purchase and include the email used at checkout.

If your link expired, you can request a fresh download link from the Downloads page. If a file is missing or will not open, email support and we will help troubleshoot or provide the correct file.

Deposits, service purchases, and custom work may have different cancellation terms stated on the offer page or in the project agreement. Once custom work has begun, completed work and time already reserved may not be refundable.

We review each request based on the purchase, delivery status, access history, and the issue described. Approved refunds are returned through the original payment method when possible.